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When work places don't treat their employees well it can negatively impact the business. Employees who are unhappy leads to a miserable work place, they are not as productive and do not value the work they do. This can then impact the customer.
McDonald's Workers Complain About Conditions
McDonald's Workers Complain About Conditions
A desperate McDonald's employee has pleaded with drive-thru customers to skip the chit-chat and have their orders ready to go, claiming that people who slow down the process can lead to her being "mistreated" for missing lofty performance targets.
"We're pushed beyond our limits to beat 'times' up on the screens," the Melbourne-based Macca's worker revealed online. She went on to explain that a 30-second timer starts when a customer pulls up to order, then a 25-second timer is activated at the payment window, and finally there is a 35-second timer at the second window where orders are handed over.
The woman claimed McDonald's kitchen workers are under extreme pressure to process drive-thru orders. "We get yelled at and pushed so hard until we beat those times, we sadly can't have a conversation with any customers," she stated. "Even when there's no other customers around and we're not busy, because we have to rush everybody along to keep the times high."
https://nz.news.yahoo.com/mcdonalds-worker-makes-desperate-plea-to-aussie-customers-085808612.htmlHow is this an example of poor working conditions?
How would it affect workers?
How would it affect customers?
How would you feel/react working in a place like this?
Drive-Thru Role-Play Challenge
Drive-Thru Role-Play Challenge
Set-up: Create a mini “drive-thru” scenario in class.
One group are the workers (cashier, kitchen, manager).
Another group are the customers (some are chatty, some change their order, some are impatient).
A timer (e.g. 30 seconds per stage) is running.
Goal: Workers must serve customers while beating the time — but they’re not allowed to smile, chat, or relax (to simulate conditions).
Afterwards: Debrief with the questions: How did it feel as a worker? As a customer? What kind of business image does this create?
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